Integrity Department Mission Statement:This executive level department was created to insure that any concerns brought to light by Superior’s accounts or members of our staff are resolved to the satisfaction of all parties involved.
As with any entity in the market place today, actual or perceived situations can surface in the daily operations of a company of our size or make-up. When considering negative remarks about any company, you must take into consideration that company’s size and volume of transactions/orders, and understand that the nature of complaints and a company’s responses to them are often more important than the number of complaints. It is the duty of our new Superior Lamp Integrity Department to address each and every issue that is brought to our attention. Listed below is an email address for the Integrity Department that can process your concern. We appreciate your bringing any concerns to our attention and you will receive prompt acknowledgement of your inquiry within 24 business hours.
It is our goal to address your concern and process your inquiry within 48 business hours. You will receive a "Corrective Action" response at that time to resolve your inquiry.
Superior Lamp’s goal has always been to remedy any and all situations to the satisfaction of all parties involved. We understand that a satisfied customer is the most important asset that our company can possess. We pride ourselves on our reputation for the past 30 plus years and we will constantly strive to attain an unparalleled reputation, for great customer satisfaction.
Please use the INTEGRITY CONCERN FORM to express your inquiry or concern. This will allow the Integrity Department to process your information efficiently for a timely response. You may open this form by clicking the above link, print the form and then fill it out. Please send a scan of the form via email to firstname.lastname@example.org or fax it to 856-222-0260.